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(9 May 2011)
Elro Packaging Limited reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
Delivery Policy
Elro Packaging Limited will endeavour to despatch orders placed via the web site within 24 hrs of the order date, provided the orders have been received by 11am Monday to Friday. All order received after this time will be carried forward and despatched 48 hrs from the date of ordering. All parcel orders placed on a Friday before 11am will be delivered on a Tuesday unless there is a Bank Holiday then the item will be delivered on the Wednesday.
Parcel orders are despatched on a next day service, pallet order are despatched on a two day service unless otherwise arranged.
Orders will not be despatched on Bank Holidays and during the Christmas closure period.
Elro will not be liable for late delivery or failure to deliver through any cause which is beyond our reasonable control.
Delivery Pricing
All delivery prices on the website are for mainland UK only, if you wish to have an item shipped outside of this area then please contact us for a delivery price 01524 855330 elro.packaging@btinternet.com
Refund, Replacement and Cancellation Terms
If the Buyer orders goods in error the goods can be returned to Elro Packaging Limited within 14 days of receipt at the Buyers own cost. Provided the goods are unused and undamaged and in their original packaging Elro will offer a full refund or credit note. Goods ordered in error will not be considered for a full refund or credit note after 14 days of invoice date. If goods are faulty or damaged the Buyer should inform Elro within 7 days of receipt and return them to Elro unused in their original packing for replacement or refund.
You can cancel your order and receive a full refund at any time up to time of despatch 3pm. To cancel please phone 01524 855330 or email elro.packaging@btinternet.com